THE INTERMEDIATE ROLE OF ORGANIZATIONAL COMMITMENT IN RELATIONSHIP BETWEEN CONSTRUCTIVE CONFLICT AND ORGANIZATIONAL LOYALTY
Abstract
this study aims to achieve a set of goals centered in its content on determining the level of the variables included in the concerned college to build a clear vision in terms of studying the relationship(s) and its influence (i.e. constructive conflict, organizational commitment and organizational loyalty) throughout their own limited dimensions up to helpful outcomes that can be served in solving problem(s) of the study. The problem(s) is represented by the intermediate role of organizational commitment in relationship between constructive conflict and organizational loyalty; regarding that conflict is one of subjects that should be adequately dealt with by officials via education and awareness-raising to be changed into constructive (positive) conflict to save our college. This step will be reflected on its own organizational loyalty. For this purpose, a questionnaire form has been prepared including (59) items to cover the specific dimensions of each of each variable in this study. This form has been distributed on a subject of (59) lecturers with various scientific qualifications who work at the college. The study comes up with a variety of conclusions including the cases of constructive conflict and high affiliation to this college which is reflected to the organizational loyalty. A bunch of recommendations have been stated at the margin of the paper like the necessity of college administration to strive for preventing problems that may accompany the process of decision-making after each case of conflict and changing it into a constructive and positive conflict.
Keyword : Constructive conflict, organizational commitment, organizational loyalty
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
1. Al-Break, L. A., Alaidrous, M. A., ALHARBI, R. A., & Aloyuni, S. A. (2021). The Impact of level of job satisfaction onorganizational loyalty among the employees of Governmental Hospitals at Majmaah City in Saudi Arabia. Pakistan Journal of Medical and Health Sciences, 15(3), 748-752. 2. A.,SEEMAAND AAYUSH ,PADDAR –EMPLOYEE LOYALTY ,ORGANIZATION PERFORMANCE., JOURNAL OF BUSINESS AND MANAGEMENT ,VOL-19 –ISS8 AUGST 2017 3. AHMAD FATHI ALHEET,THE IMPACT OF THE CAUSES OF ORGANIZATIONAL SILENCE CAUSAL FACTORS ON SELF- EFFICACY OF HEALTH CENTER EMPLOYEES IN THE JORDANIAN CAPITAL CITY (AMMAN),ACADEMY OF STRATEGIC MANAGEMENT JOURNAL, VOLUME 18, ISSUE 3, 2019. 4. ALLEN ,NATALIE J &MERY, JOHN . P 1990 THE MEASUREMENT AND ANTECEDENT OF AFFECTIVE, CONTINUANCE AND NORMATIVE COMMITMENT TO THE ORGANIZATION. JOURNAL OF OCCUPATIONAL PSYCHOLOGY P.6-7 5. ANTONCIC ,JASNOAUERANTONIC, BASTIGAN. 2011 "EMPLOYEE LOYALTY AND ITS IMPACT ON FIRM GROUTH" INTERNATIONAL JOURNAL OF MANAGEMENT INFORMATION JOURNAL OF MANAGEMENT & INFORMATION SYSTEM VO-15 N-1 6. BAKEN , SAMILBUYUKBES, TUBO, ERSAHNBURCU 2011, AN INVESTIGATION OF ORGANIZATIONAL COMMITMENT AND EDUCATION LEVEL AMONG EMPLOYEES INTERNATIONAL JOURNAL EMERGING, SCIENCES VOL-1-N3. 7. BASSEL,JABIRI AND ISSUM AN D IAWI 2018,ORGANIZATIONAL COMMITMENT AND THEIR POSSIBLE -- 8. BEHERY, MOHAMAD, PATON. R.A.HUSSAIN, RAHIM. (2012) PSYCHOLOGICAL CONTRACT AND ORGANIZATIONAL COMMITMENT. THE MEDIATING EFFECT OF TRANSFORMATION LEADERSHIP. COMPETITIVENESS REVIEW : AN INTERNATIONAL BUSINESS JOURNAL INCORPORATING JOURNAL OF GLOBAL COMPETITIVENESS VOL-22-N2. 9. BERBERGLU ,AYSEN. &SECIM, HIKMENT. (2015) ORGANIZATIONAL COMMITMENT AND PERCEIVED ORGANIZATIONAL PERFORMANCE AMONG HEALTH CARE PROFESSIONALS : EMPIRICAL EVIDENCE FORM PRIVATE. HOSPITAL NORTHERN CYPRUS. JOURNAL OF ECONOMICS AND BEHAVIORAL STUDIES VOL 7-N-1 PP 64-70> 10. BULLOCK,,AND FOEGEN,ANNE,2020,CONSTRUCTIVE CONFLICT RESOLUTION FOR STUDENT WITH BEHAVIORAL DISORDER 11. CAPPOLOLI,T,K 1995 "RESOLVING CONFLICT WITHIN TEAMS" JOURNAL OF QUALITY PARICIPATION VOL-18 ISSUE -70 12. ETZIONI. AMITAL , 1991 "COMPARATIVE ANALYSIS OF COMPLEX ORGANIZATION, NEW YORK COLUMBIA UNIURSITY . DEPARTMENTS OF SOCIOLOGY P366. 13. Farrukh, M., Chong, W. Y., Mansori, S., & Ramzani, S. R. (2017). Intrapreneurial behaviour: the role of organizational commitment. World Journal of Entrepreneurship, Management and Sustainable Development. 14. GEORGE, JENNIFER AND JONES, GARETH 2012 UNDERSTANDING AND MANAGING ORGANIZATIONAL BEHAVIOR" PRENTICE HALL SIXTH ED. 15. GEORGE, JENNIFER AND JONES, GARETH. 2012 (UNDERSTANDING AND MANAGING ORGANIZATIONAL BEHAVIOR) , PRENTIC HALL SIXTH ED. 16. GIBSON ,JAMES. LI, IVANCEVICH , JOHN M.S AND DONNELLY , JR, JAMES HI (200) "MCGRAW – HILL BOOK COMPANIES. 17. GIBSON,J,LIVANCEVICH, J,M. DONNELLY, 2011- "ERGANIZTION BEHAVIOR, STRUCTUR, PROCESSES" MC. GRAW- 18. GIBSON , JAMES.LI.&IVANCEVICH, JOHNM AND DONNELLYJR,JAMES, H 2000 "ORGANIZATIONS BEHAVIOR, STRUCTPROCESSAS" MCGRAW-HILL BOOK COMPANIES. 19. HALLRIEGL, D JOHN, W,S,RICHARDIW 2001 ORGANIZATIONAL BEHAVIOR SOUTH WESTERN COLLEGE PUBLISHING. 20. Hayunintyas, R. F., Do, B. R., Sudiro, A., & Irawanto, D. W. (2018). Organizational Justice and Affective Organizational Commitment: Mediated by Organizational Trust and Perceived Organizational Support. APMBA (Asia Pacific Management and Business Application), 6(3), 175-196. https://doi.org/10.21776/ub.apmba.2018. 006.03.4 21. Habeeb, M. O. Y., & Kazeem, A. O. (2018). Organization conflict and industrial harmony: A synthesis of literature. Organization, 10(11). 22. HELMIATI,MUHAMMAD RASYID ABDILLAH,RIZQA ANITA,LENY NOFIANTI,NOR BALKISH ZAKARIA, ORGANIZATIONAL TRUST AND ORGANIZATIONAL SILENCE: THE FACTORS PREDICTINGORGANIZATIONAL COMMITMENT, 23. INTERNATIONAL JOURNAL OF ENGINEERING & TECHNOLOGY, 7 (3.35) (2018) 24. JAN WYNEN, BJORN KLEIZEN, KOEN VERHOEST, PER LÆGREID & VIDAR ROLLAND JUST KEEP SILENT… DEFENSIVE SILENCE AS A REACTION TOSUCCESSIVE STRUCTURAL REFORMS,PUBLISHED ONLINE: 03 APR 2019. 25. Judeh, M. (2011). Role ambiguity and role conflict as mediators of the relationship between socialization and organizational commitment. International business research, 4(3), 171-181. 26. JUNGST, S,E, JEANNETTE. RTGARY.J.A ACADEMIC CONTROVERSY FOSTERING CONSTRUCTIVE CONFLICTING NATURAL RESOURCES EDUCATION, JNAT RESOURCE, LIFE .SCE, EDUC VO.32 27. KELL, HARRISON J &MOTOWIDLO, STEPHAN J. 2012. DECONSTRUCTING ORGANIZATIONAL COMMITMENT ASSOCIATIONS AMONG ITS AFFECTIVE AND COGNITIVE COMPONENTS PERSONALITY ANTECEDENTS AND APPLIED SOCIAL PSYCH PSYCHOLOGY VOL-42-N-1. 28. Lee, S., King, V., Wickrama, K. K., & O'neal, C. W. (2020). Psychological resources, constructive conflict management behaviors, and depressive symptoms: A dyadic analysis. Family process, 59(3), 1293-1307. 29. MAMMAN, AMINU ,KAMOCHE , KEN, BAKUWARHODA 2012. DIVERSITY ORGANIZATIONAL CITIZENSHIP BEHAVIOR . AN ORGANIZING FRAMES WORK HUMAN RESOURCE MANAGEMENT REVIEW. 30. MAYER, J, P, ALLEN ,N.J (1991). A THREE COMPONENT CONCEPTUALIZATION OF ORGANIZATIONAL COMMITMENT , HUMAN RESOURCE MANAGEMENT VOI. 1 NO.1. 31. MEINA ,FRANCISCO . J .&LOUYDES MANDATE AND MIGUEL .A .DRADOJOSE M GUERRA 2005 – TYPES OF INTRAGROUP CONFLICT AND A EFFECTIVE REACTIONS. JOURNAL OF MANAGERIAL PSYCHOLOGY, VOL. 20 NO. 3-4 PP-205-211. 32. MEYER , JOHN AND ALLEN, NATALIE 1991. ATHREE – COMPONENT CONCEPTUALIZATION OF ORGANIZATIONAL COMMITMENT. HUMAN RESOURCE MANAGEMENT REVIEW VOL. NO. 1 PP-61-88. 33. Moreira Mero, N., Hidalgo Fernández, A., Loor Alcívar, M. I., & González Santa Cruz, F. (2020). Influence of internal marketing dimensions on organizational commitment: an empirical application in ecuadorian co-operativism. SAGE Open, 10(3), 2158244020945712. https://doi.org/10.1177%2F2158244020945712 34. NAGAMBI,H (2011) THE RELATIONSHIP BETWEEN LEADERSHIP AND EMPLOYEE MORAL HIGHER EDUCATION & AFRICAN JOUPLOYEE MORAL IN HIGHER EDUCATION & AFRICAN JOURNAL OF BUSINESS MANAGEMENT VOL 5(3) PP.762-776 35. Nermin, K., & Ferda, A. (2017). The Direct and Indirect Relationships between School Attachment, Constructive Conflict Resolution Behavior and Aggression. Journal of Education and Human Development, 6(4), 57-63. 36. NEZAKATI ,HUSSIEN ; ASGAIR . OMID .KANMI, FARAZ AND KONZADI .VAGIHE 2010. FOSTERING ORGANIZATIONAL CITIZENSHIP BEHAVIORS , THROUGH HUMAN RESOURCES EMPOWER MENTWORID JOURNAL OF MANAGEMENT VOL 2- N- 3 37. NICHOLSON, WILLIAM , MARK 2009. LEADERSHIP PRACTICES CORRELATION STUDY IN A CALL CENTER DISSERTATION SUBMITTED IN PARTIAL FUL FILAMENT OF DOCTORAL OF PHILOSOPHY IN MANAGEMENT IN ORGANIZATIONS LEADERSHIP UNIVERSITY OF PHOEIX. 38. NGAMBI, H 2011 THE RELATIONSHIP BETWEEN LEADERSHIP AND EMPLOYEE MORALE IN HIGHER EDUCATION AFRICAN JOURNAL OR BUSINESS MAN AGENT COL 5 -3 PP 762-768. 39. OBALOLA ,MUSA AND ADULOJU, KUNLE, OLOWOKUDEJO. FOLAKE. 2012. ORGANIZATIONAL COMMITMENT AND CORPORATE EMPLOYEES, PSYCHOLOGICAL CONTRACT AND FIRMS. ETHICAL BEHAVIOR IN THE NIGERIAN INSURANCE INDUSTRY, JOURNAL OF MANAGEMENT AND SUSTAINABILITY VOL. 2. NO. 1 40. OBALOLA, MUSA, ABULEJU ,KUNLE, OLWOKUDEJO, FOLAKE. ORGANIZATIONAL COMMITMENT AND CORPORATE ETHICAL VALUES : EXPLORING THE NEXUS BETWEEN EMPLOYEES PSYCHOLOGICAL CONTRACT AND FIRM ETHICAL BEHAVIOUR IN THE NIGERIAN INSURANCE INDUSTRY. JOURNAL OF MANAGEMENT AND SUSTAIN ABILITY INDUSTRY- JOURNAL OF MANAGEMENT AND SUSTAIN ABILITY VOL.2 NO-1. 41. THE MAS, KUHN , 2004 "CONFLIET MATTERS" AYEROTONCONFLICT.WWWNOME PAGES, UEL-AC-UK 42. THE MAS, WILLIAM&HUMPHRY, WATTS 2010. "REFLECTION, ON MANAGEMENT : HOW TO MANAGE YOUR SOFTWARE PROJECTS, YOUR TEAMS & YOUR BOSS AND YOURSELF" ABBISON – WESKEY. 43. THOMAS, WILLIAM AND HUMPHRY, WATTS , 2010 , REFLECTION ON MANAGEMENT : HOW TO MANAGE YOUR SOFTWARE PROJECTS, YOUR TEAMS, YOUR BOSS AND YOURSELF , ADDISON – WESLEY. 44. THOMAS ,KUHN 2004. CONFLICT MATTERS ; AREPORLON CONFLICT .WWW.HOMEPAGES.AS.UK URGUANIAN HEALTH INSTITUTIONS WORKING , PAPER UNIVERSITY OF NOVARRATESE BUSINESS SCHOOL. 45. Yu, Q., Yen, D. A., Barnes, B. R., & Huang, Y. A. (2019). Enhancing firm performance through internal market orientation and employee organizational commitment. The International Journal of Human Resource Management, 30(6), 964-987. https://doi.org/10.1080/09585192.2017.1380059