PRIORITIZING SERVICE QUALITY FACTORS FOR INDUSTRIAL TRAINING INSTITUTES AND SKILL IMPARTING INSTITUTES AS PER STUDENT’S PERCEPTION IN THE STATE OF M.P. INDIA.
Abstract
This work aims to improve the performance of Madhya Pradesh, India's industrial training and skill imparting institutes by prioritizing recognized service quality factors. Based on expert opinion and an extensive assessment of the literature, ten factors related to service quality have been identified. Data is gathered through the distribution of questionnaires to students enrolled at M.P.'s six government and private ITIs. The research indicates that the three most crucial service quality factors for improving the quality of education in ITIs are infrastructure, training and academic performance. The research's findings would be beneficial to ITI administration in helping them to identify the best practices to follow and, in turn, create educational policies.
Keyword : education, industrial training institutes; ITIs; students; service quality factors; relative importance index technique; Microsoft excel software; Cronbach’s alpha
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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