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IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEE PERFORMANCE

    Ms. Ashi Sachdeva

Abstract

Emotional intelligence is described as a person's capacity to analyses and regulate his or her own emotions as well as the emotions of others. Emotional intelligence has been shown to be important in increasing organizational productivity. Employee performance is described as how successfully an employee fulfils his or her obligations, functions, and responsibilities in the workplace. An individual with a high level of emotional intelligence has a good attitude toward the company. The EI model has four basic components: perceiving emotions, comprehending emotions, controlling emotions, and employing emotions. The EI has played a key role in understanding employee performance in the workplace. A person with great emotional intelligence will understand and regulate his or her own and others' emotions, thus contributing to professional productivity and performance. The EI had a positive relationship with three components of organization commitment, like affective commitment, continuance commitment, and normative commitment, respectively. The commitment of employees to remain in the organization will be high if the human resource managers or department heads are ready to satisfy their needs. The main purpose of the study is to identify the impact of EI on job performance. The study also explores the reasons why EI is so important in the workplace and suggests some measures to improve it. The study was based on secondary data which has been collected through various websites, journals, magazines, and articles. The study concluded that emotional intelligence has a greater impact on the performance of employees. It is suggested that if the emotional ability of an employee is high, their job performance is also high.

Keyword : Emotional Intelligence, Attitude, Job Performance, Organizational Commitment, Self-Awareness.

Published in Issue
January 20, 2023
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This work is licensed under a Creative Commons Attribution 4.0 International License.

References


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