IMPACT OF EMOTIONAL INTELLIGENCE AND PSYCHOLOGICAL EMPOWERMENT ON EMPLOYEE WORK BEHAVIOUR
Abstract
This research article explores the impact of Emotional Intelligence (EI) and Psychological Empowerment (PE) on employees' citizenship and deviant behavior as their work behaviour. The study investigates the relationship between PE and employees' willingness to engage in positive behaviors that benefit the organization and their tendency to engage in negative behaviors that harm the organization. The study utilizes a quantitative approach, involving a survey administered to employees from various IT industries. With PE and employee work behavior, the study focused on understanding the term Emotional Intelligence (EI) which leads further to analyze its impact on employee’s work behavior. The results indicate PE and EI have a positive significant impact on organizational citizenship behavior and a negative impact on deviant behaviour. The findings suggest that organizations can improve employee behavior by empowering employees to focus on their EI skills.
Keyword : Emotional Intelligence, Psychological Empowerment, Organizational Citizenship Behavior, and Work Deviant Behavior
This work is licensed under a Creative Commons Attribution 4.0 International License.
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